FAQ

Enhancing Consumer Connect through URJA, an informative App for Urban Distribution Sector

People Focus
Cooperative Federalism
Progressive Competitiveness
Power Reliability
Consumer Connect

Shri Piyush Goyal, Minister of State (IC) for Power, Coal, New & Renewable Energy and Mines launched the mobile application “URJA” (Urban Jyoti Abhiyaan) during the Power Ministers’ Conference in Goa on 16th June 2016. The App has been developed by Power Finance Corporation (PFC) under the aegis of Ministry of Power.

URJA app will work as manifestation of Hon’ble Prime Minister’s principles of good governance viz. People Focus, Cooperative Federalism, Progressive Competitiveness and Transparency & Accountability.

The URJA App will act as an important game changer in the Power Distribution Sector.

URJA app is presently available on following three platforms:

  • Web based
  • Android
  • IOS
  • Windows

Accessibility of URJA App:

  • Through Web browser on internet via link www.urjaindia.co.in
  • Available in Google Playstore for Android (Min version 4.4.2)
  • Available in Apple store for IOS
  • Available in Window store for Windows

The App broadly consists of 2 Dashboards – Consumer Dashboard and IPDS Dashboard:

  • The Consumer Dashboard of the URJA App captures Consumer centric parameters from the IT system created under IPDS covering 1300+/1405 towns across the country.
  • The IPDS Dashboard provides Discom Centric information consisting of the progress of various components of GoI’s priority programme Integrated Power Development Scheme

The Consumer Dashboard of the URJA App provides information on the monthly performance on following parameters:

  • Consumer complaints redressal
  • Release of New service connection
  • Average number of interruptions faced by consumer
  • Average duration of interruptions faced by consumer
  • Number of consumers making e-payments.
  • Energy lost / power theft i.e. AT&C loss

In addition to the above, the app will link the consumers to their respective Discoms’ web-portal, Customer care no. 1912, its implementation status

Discom Centric information consisting of the progress of various components of Integrated Power Development Scheme is being provided in the IPDS Dashboard viz.

  • Go-live Towns – No. of IT Enabled towns
  • SCADA Progress – Number of Control Centres commissioned
  • Urban System Strengthening – Number of Projects completed
  • NIT Status - Status of NIT issued in Rs. Cr.
  • Feeder Monitoring – Feeder Data on National Power Portal
  • IPDS sanctions – Amount in ₹ Crore sanctioned by GoI for IPDS projects

Select any one of the Dashboard i.e Consumer or IPDS

  • The App offers 4 levels in each of the Dashboard

    ALL INDIA

    STATE

    DISCOM

    TOWN

  • Select one of the level, enter the desired location e.g.
    • At STATE level – to see data w.r.t. Uttar Pradesh, type few initial letters i.e “ut” then select Uttar Pradesh State
    • At DISCOM level – to see data w.r.t. Purvanchal, type few initial letters i.e “pu” then select the PuVVNL – Purvanchal UP Discom
    • At TOWN level – to see data w.r.t. Varanasi, type few initial letters i.e “va” then select Varanasi town
  • The various components are shown in the Tiles with each Tile depicting one of the 6 parameters mentioned in FAQ query no. 4
  • The tiles can be flipped by clicking on corresponding section over wheel on Consumer dashboard to view Rank and Value of the location
  • By default the App will show latest month’s data, however previous month’s available data can be seen by selecting the corresponding month

The Town-wise ranking of 1300+/1405 Go-live towns on Consumer centric vital parameters (Refer FAQ Query no.4) is determined on the basis of their performance on the quality of Distribution electricity services they offer to the consumers. The Discom/ State wise ranking are derived from the aggregated data of these towns.

The order of rank for each consumer centric parameters is as follows:

  • Consumer Complaints Pending – lower the value higher the rank i.e. 0 % will have rank 1
  • Average duration of Power cuts (Hrs)/ month - lower the value higher the rank i.e. 0 % will have rank 1. e.g. Town with value of 2 hrs/month may have rank 20 and town with 40 hrs/month may have rank 250
  • Average No. of Power cuts (times)/ month - lower the value higher the rank i.e. 0 % will have rank 1 e.g. Town with value of 3 No. of outages/month may have rank 100 and town with 11 outages/month may have rank 370
  • Pending connection - lower the value higher the rank i.e. 0 % will have rank 1 and 72% may have rank 450
  • Percentage consumers making E-payments – higher the value higher the rank. e.g. town with e-payment 25% may have rank 15 and town with 4% may have rank 300
  • Percentage loss of Power/theft - lower the value higher the rank i.e. 12 % will have rank 75 and 67% will have rank 950

The URJA App will empower the consumers with information w.r.t. services being provided to them and has a potential to create a movement through which Consumers will seek better services from their respective Discoms. This will in turn make all the stakeholders more responsive & efficient and will put pressure on State Discoms to improve their functionality.

The Consumer Dashboard of the URJA App captures Consumer centric parameters from the IT system created under IPDS covering 1300+/1405 towns across the country without any manual intervention. The information of these towns is aggregated to derive the Discom-wise and State-wise ranking on the above parameters.

The IPDS Dashboard captures Discom Centric information consisting of the progress of various components of GoI’s priority programme ‘Integrated Power Development Scheme’ in different states as available in PFC.

Yes, the App provides status of implementation of 1912 across India; however for details w.r.t. Customer Care of individual Discoms, one may access their Webportal through the Discoms’ Web links available on the side menu of the App.

Data is updated on monthly basis on 10th of every month for the previous month report(Consumer Complaints pending, Avg duration of Power cuts, Avg Number of Power cuts, Pending connections, Consumers making E-Payment)

Percentage loss of Power/Theft data is rolling average of last one year.

Consumer base using E-payment doubled in last 1 year (8.6 % to 16.6%) Enhanced Consumer connect across India with resolution of more than 90% Consumer complaints